PRODUCTS
How and where does sheepdog source their ingredients?
sheepdog sources ingredients through a trusted distributor based in British Columbia who works closely with farms around the world. Whenever possible, we prioritize sourcing from Canadian farms. However, due to the nature and availability of certain proteins, this isn’t always possible. In every case, we focus on quality, safety, and consistency - never compromise.
We prioritize human-grade, ethically handled proteins, and work closely with our partners to ensure consistency, transparency, and integrity from sourcing through production. Every ingredient is selected with purpose - nothing more, nothing less.
Traceability in Ingredients
Every shipment from our suppliers must pass a strict approval process before entering production. With every order, suppliers are required to provide full documentation, including traceability records, microbiological testing, certificates of analysis, CFIA documentation, and transfer and shipping papers.
This ensures that every supplier and shipment meets the highest standards under GMP (Good Manufacturing Practices) and HACCP (Hazard Analysis and Critical Control Point), which are among the most rigorous benchmarks in the food industry.
How are the treats made?
Our treats are more than just air-dried or traditionally dehydrated. We use a modern, innovative technology called Gentle Drying - a patented process in Canada.
GentleDry™ is a proprietary dehydration method developed and built in Canada that gently removes moisture at near-body temperatures. This preserves the food’s natural nutrients, aromas, and textures. Unlike air drying, the GentleDry™ process takes place in a vacuum environment without oxygen, preventing oxidation and significantly reducing the risk of bacterial growth through faster, controlled drying.
Compared to freeze drying, GentleDry™ operates at a temperature that better preserves proteins and functional compounds. While freeze drying is effective for shelf life, its extreme cold can denature certain proteins and often results in a dry, powdery texture, something that can be irritating for pets to inhale or consume without added moisture. In contrast, GentleDry™ maintains the natural texture and structure of raw food, making our treats easier to digest and more palatable for pets.
How do I store your products?
Store treats in a cool, dry place away from direct sunlight and moisture. A pantry or cupboard is ideal. Each pouch is heat-sealed and resealable to maintain freshness. For best quality, consume within 30 to 60 days of opening.
SHIPPING & EXCHANGES
Where do you ship to?
We currently only ship within Canada. Shipping fees will be calculated for your order upon checkout.
- Within a specific radius: Free local Delivery
- Within British Columbia: $9
- Outside of British Columbia: $12 - $20
What is your return and exchange policy?
All food products are final sale and non-exchangeable due to health and safety reasons. If your item is fully sealed, please contact us at hello@sheepdogproducts.com