SHIPPING & EXCHANGES
Where do you ship to?
We currently only ship within Canada. Shipping fees will be calculated for your order upon checkout.
- Within British Columbia: $9
- Outside of British Columbia: $12 - $20
What is your return and exchange policy?
All food products are final sale and non-exchangeable due to health and safety reasons. If your item is fully sealed, please contact us at hello@sheepdogproducts.com
PRODUCTS
How do I store Single Ingredient Chews & Treats?
Store the chews & treats in a cool, dry place away from direct sunlight. A pantry or cupboard is ideal. Please keep the product away from areas with high humidity.
If not consumed within a week, refrigerate or freeze. Thaw frozen chews & treats in the refrigerator before feeding
All Single Ingredient Chews & Treats come in resealable pouches that have been heat sealed during packaging.
How do I store Organ Mixes?
Store the mixes in a cool, dry place away from direct sunlight. A pantry or cupboard is ideal. Please keep the product away from areas with high humidity.
If not consumed within a week, refrigerate or freeze. Thaw frozen organs in the refrigerator before feeding.
All Organ Mixes come in resealable pouches that have been heat sealed during packaging.
How do I store Oven-Baked Treats?
Store the treats in a cool, dry place away from direct sunlight. A pantry or cupboard is ideal. Please keep the product away from areas with high humidity.
If not consumed within a week, refrigerate or freeze. Thaw frozen treats in the refrigerator before feeding.
Small Batch Processing
The majority of our products are made fresh in small batches to ensure optimal freshness. Please allow 3-5 days for us to prepare your order. Once shipped, orders should arrive within 2-5 business days.